FAQS

ORDERING FROM TURA

Do you have a quality guarantee?
What is the minimum order quantity?
Where are Tura Sports garments and accessories made?
Why is the Tura logo on every item?

SIZING

Can I get a sizing kit for the team to try on in person?
How do I know what size to order?
What are the smallest/largest sizes you offer?

SHIPPING COSTS, DEPOSITS & PAYMENTS

Are there any extra fees, such as embellishment or set-up costs?
Do you offer discounts on bulk shipping?
How are the delivery costs calculated?
How are the delivery costs calculated?
What payment options do you accept?

THE PRODUCTION PROCESS

Can I approve the design before it goes into production?
Can I change my design once I have placed my order?
Can I change my design once I have placed my order?
Can I match my logo colours in the sublimation printing?
How many logos can I have on my design?
What is sublimation printing?
What’s the difference between vector and raster?
Why should I use Kit Creator?
Will I see a sample for approval before production?

CUSTOMISATION

What designs can I use on sublimation?
What is the process for customising the design of my kit?

DELIVERY

How long will it be to deliver Fully Customised Design orders?
How long will it be to deliver “Express Kit” orders?
How long will it be to deliver “Kit Creator” orders?
How long will it be to deliver “School Leavers” orders?
I live outside of Australia, Papua New Guinea or New Zealand. How much extra time will it take for my garments to be delivered?